Frequently Asked Questions
Answers about ordering, personalisation, payments, shipping and support.
Help centre
Frequently asked questions
Quick answers about choosing, personalising, paying for and receiving your order.
Orders and personalisation
Choosing and ordering a gift
How do I place an order?
Choose a product, select the available options, add it to your cart and complete checkout. You will receive an order confirmation at the email address used during checkout.
How do personalised orders work?
Personalisation options and required details are shown on eligible product pages. For a more specific request, contact us before ordering so we can confirm feasibility and timing.
Where can I see my orders?
Sign in and open My Account to see your orders, saved addresses and account details.
Payments and delivery
Paying for and receiving your order
Which payment methods can I use?
The currently available secure payment methods are displayed during checkout. Quilling Treasures does not store your complete card or banking credentials.
How are shipping charges calculated?
Enter your delivery address during checkout to see the available shipping service, estimated delivery time and applicable charge for that order.
How do I track a shipment?
Tracking details are sent after dispatch. Signed-in customers can also check their order information from My Account.
Changes and support
When plans change
Can I change or cancel an order?
Contact us immediately with your order number. Changes or cancellations depend on whether production, personalisation or dispatch has already started.
What should I do if an item arrives damaged?
Contact support promptly with your order number and clear photographs of the product and packaging. We will review the issue and explain the available resolution.
How can I contact Quilling Treasures?
Email support@quillingtreasures.com, message us on WhatsApp or call +91 9899166789.